Refund Policy

• Failed render: its credits come back to your account automatically. No request needed.
• Clearly broken video: email us within 14 days and we re-render it, return its credits or refund their value.
• Charged twice or the wrong amount: we refund the incorrect charge in full.
• Unused credit pack: ask within 14 days of purchase for a refund of the unused credits.
• Monthly plan: cancel anytime; it stops at the end of the paid month.
• Change of mind after a video rendered correctly is not covered.

Credit packs are one-time payments and their credits never expire. Monthly plans renew each month until you cancel and grant credits that last until the next renewal (plus one day). Starting a render uses the credits shown in the generator for the model and quality you picked.

If a render fails or is stuck far longer than normal, the credits it used are returned to your account automatically, and you can try again with the same or another photo at no extra cost.

AI likeness and motion vary between renders, so we cannot promise every frame looks exactly like your photo. A video is clearly broken when, for example, the person or pet from your photo is missing, the file will not play, it is mostly black or frozen, or it is cut far short. Email [email protected] within 14 days of the render with the video link. We will re-render it, return its credits, or refund their value pro rata (pack price divided by its credits, for each credit the video used).

If you have not used a credit pack, you can ask for a full refund within 14 days of purchase. If you used part of it, we refund the unused credits pro rata within the same 14 days. Free or promotional credits have no cash value.

You can switch plans or cancel anytime from Manage subscription on the pricing page. Cancelling stops the next renewal; you keep the current month's credits until it ends. If you have not used any of a month's credits, you can ask for that month's payment back within 14 days of the charge.

If you were charged twice or charged the wrong amount, contact us and we refund the incorrect charge in full. If you see a charge you do not recognise, tell us right away.

• A change of mind after a video rendered correctly.
• Style, likeness or expression within normal AI variation, when the video is not broken as described above.
• Videos from photos that break our Terms of Service, for example photos of minors, public figures or people who did not agree.

Credits and videos are digital content delivered right after purchase. By starting a render you ask us to begin straight away, and your 14-day right of withdrawal ends for the credits you used. You keep it for unused credits as described above. Nothing in this policy limits your statutory rights.

Email [email protected] from the address you used at checkout, with the date of the purchase or the video link. Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.